Call Centre Solutions

Our product range can be tailored to provide communication solutions for Call Centres. These solutions cover mission-critical aspects of Call Centre functionality such as –

• Wi-Fi Networks to enable ‘Bring Your Own Device’ (BYOD) capabilities
• Digitally Enhanced Cordless Telephone (DECT) systems with messaging
• Voice-Over-Internet-Protocol (VOIP) systems and handsets and custom annunciation (signalling), such a call queue displays
• Radio Frequency IDentification (RFID) & Real Time Location Services (RTLS) can be implemented to ensure that assets and equipment resources can be readily located
• Comprehensive logging and reporting of these systems so that Management and Team Leaders can analyse workloads
• Reports can be automatically generated and dispatched via email or SMS for various criteria

Contact Comtel Technologies to find out how our Call Centre Solutions can streamline your processes and workflows.